One of the key foundational offerings of H2insight is its surveying capabilities. Our approach, methodologies and proprietary engagement techniques have yielded unparalleled response rates and intelligence for our clients. To improve customer loyalty you need to put your organizational finger on the pulse of your customer and monitor it continuously to assess corrective measures and improvement. Our customer survey and assessment tools accomplish this and much more. Here are some basics to consider in your survey solution and methodology approach.•It should be "easy" for your customer to provide feedback. •The answer is typically not "more" questions; but the "right" questions•Your survey methodology should fit for your experience and your brand•Response rates matter - they really do!"Customer service is awareness of needs, problems, fears and aspirations." - Unknown H2insight will find and deliver in real-time all 4 of the awareness keys.