Dilmah is unique; a brand that is founded on a passionate commitment to quality and authenticity in tea, it is also a part of a philosophy that goes beyond commerce in seeing business as a matter of human service. Launched in 1988 by Merrill J. Fernando Dilmah pioneered important initiatives which have become the hallmarks of the company. These are important because traditional tea, made in the ‘orthodox' style – a production process that starts with handpicking the leaves and continues through withering, rolling, oxidation and firing – follows a technique perfected over centuries. It produces tea that are varied and sophisticated. The alternative is CTC, a relatively recent method of production designed to offer a quick ‘cuppa' and in the process sacrifices all that is special in tea. Merrill describes CTC as ‘tea without a soul.'Today Dilmah is the only vertically integrated tea company with its own tea gardens – some of Ceylon's best estates – and state of the art printing & packaging facilities, tea packing and investments in every segment of the industry. Dilmah concentrates on offering tea aficionados around the world a truly different experience in tea, presenting an unmatched collection of teas, each tasted and selected with the benefit of decades of experience in tea, and most importantly marked by genuine innovation and a passion for quality.Dilmah restates its commitment to the values on which it is founded along with Merrill's sons Dilhan & Malik. Dilmah is an Ethical Tea, in that all packaging profits are retained in Sri Lanka and fund the MJF Charitable Foundation and Dilmah Conservation. We believe that Business is a Matter of Human Service.