We provide Virtual Contact Center solutions to assist telcos, corporations, governments and SMEs in managing Contact Center applications, infrastructure and workforce; elastically and cost effectively. Our services empower contact centers in capacity management and disaster recovery. Companies can flexibly expand and shrink contact center capacity in line with interaction volume. Superceed adopts the distributed agent architecture, enabling agents to work in formal contact centers during normal periods; and from home in the event of disaster. Our Virtual Workforce service supplies contact centers with trained and certified agents in our virtual talent pool, mitigating the risks of maintaining fixed salary agents.