Pilot understands the term SERVICE and what it means to our clients and customers. We strive every day to be a driving force for quality service in the claims process. Pilot's long-standing reputation for INNOVATION in the industry over the last 35 years is legendary. But we don't rest on our past accomplishments, we are working every day on the next solution that will transform our industry. COMMUNITY is at the heart of what we do. We know that at the core, we rebuild lives and communities. Furthermore, our workforce is devoted to the communities in which they live, committing thousands of volunteer hours and dollars every year.