Since 1998, Fused Solutions' mission has been to design, provision and deliver custom-tailored inbound technical support and customer service, and outbound lead generation processes for ISPs, ASPs, and other providers of technical products and services. To do this, we combine the strong work ethic of rural upstate New York with state-of-the-art CRM and IP-based telephony platforms, in a manner that facilitates high quality customer interactions delivered exactly as our clients require.