MCI is the holding company for a diverse lineup of tech-enabled business service operating companies. Driving modernization through digitalization, MCI ensures clients Do More For Less. MCI organically grows, a...
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies. Driving modernization through digitalization, MCI ensures clients Do More For Less. MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).CX OUTSOURCINGThe power of big with the agility of small. CX operations, sales, & retention providing the talent and empathy of our award-winning front line team.👍Customer Engagement Services💹Revenue Growth Services🏡Work at Home🔐Secure, Stable & ScalableCX TECHNOLOGYEvery channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences.⚙Automation, Data & Analytics☁Cloud & Digital Engineering🤳Digital Self-Service & Cost Mitigation💻Technology & Systems IntegrationPROFESSIONAL SERVICESWhen you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you.♟Customer Experience Strategy✏Experience Design🖥Digital Transformation📣Marketing SolutionsMCI now employs 4,000+ talented individuals with 370+ diverse North American client partners across the following MCI brands: ✔Gravis Marketing✔March East✔MCI BPO✔MCI BPOaaS✔MCI Federal Services✔OnBrand24✔East West BPO✔The Sydney Call Centre✔Valor Intelligent Processing (VIP)✔BYC Aqua ✔Market ForceMCI now supports clients across the globe 🌎, with service delivery taking place in North America, South America, South Africa, Europe and Asia. Contact us today to see how MCI is the perfect fit for your brand!
business process outsourcing
customer contact software
contact center service
call center services
customer service
inside sales
chat
market research
reporting
analytics
customer lifecycle management
software integration service
machine learning & ai
bpo
rpa
nlp
it services schedule 70
temporary administrative & professional services taps 736
"We love the interface, the experience, and most importantly… the results."
Erik Straub
Chief Marketing Officer, Kickfurther
"Using Apollo, we’ve solved the biggest problem for every business, the lead problem. We are now constrained by sales time and no longer lack interested prospects."
Michael Transon
CEO, Victorious
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