We resolve complaints and provide relief to the public by carrying out independent investigations into complaints about Tax Maladministration. We work to put things right and share lessons learned and help improve public services as a result. Our independent complaints handling service is free and open to everyone.The core function of Federal Tax Ombudsman revolves around:"Disposal of complaints of tax maladministration promptly, justly, fairly, independently investigated, and to rectify any injustice done to a taxpayer by FBR.