Annette Masi's Professional Contact Details

HQ
+1 904-645-0049
Location
Scranton, Pennsylvania

Annette Masi's Current Company Details

ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, n...
ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It's not a mission statement. It's an unwavering commitment from each one of us. So, whether we're providing customer care, recovery, or back-office support, we are way beyond a BPO or contact center… we deliver exceptional customer experiences with the data to back it up. On top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past. Our commitment is to our employees, our clients and our clients' customers… not to our shareholders. We are privately held and our clients get the attention they deserve with an intense focus on performance and results. We leverage data and analytics to drive business results for our clients. We don't believe in just checking the boxes. We'll keep pushing, keep innovating, enhancing our offerings and services, so we can drive higher profitability through frictionless customer experiences.ERC Fast Facts: •Founded in 1999, we operate as a 20+ year old startup•Privately held company headquartered in Jacksonville, FL •Locations across the United States, Dominican Republic, South Africa, Kenya and India (including global Work at Home offerings)•7,000 employees•2020 Best Places to Work•Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® •Highest security across the BPO industry•Minority Owned Business
fintech
crypto
customer experience
recovery
collections
customer care
energy
insurance
media
technology
health
wellness
retail
ecommerce
travel
transportation
back office support
content moderation
expotechnology
outsourcing
offshoring
outsourcing/offshoring
outsourcing & offshoring consulting
finance technology
information technology & services
financial services
e-commerce
consumer internet
consumers
internet

Annette Masi's Work History and Education

ERC (Enhanced Resource Centers)
Customer Service Representative
2020 - Present
Empire Education Group
Educator
2019 - Present
Mercy Center
Cosmetologist
2020 - 2020 • 2 months
Lasio Inc.
Keratin Consultant
2019 - 2019 • 4 months
Regis Premium Salons
Hairstylist
2007 - 2017 • 11 years

Others Named Annette Masi

Frequently Asked Questions about Annette Masi


What company does Annette Masi work for?

Annette Masi works for ERC (Enhanced Resource Centers).

What is Annette Masi's role at ERC (Enhanced Resource Centers)?

Annette Masi's role at ERC (Enhanced Resource Centers) is Customer Service Representative.

What is Annette Masi's email address?

Annette Masi's email address is a**@ercbpo.com.

What is Annette Masi's business email address?

Annette Masi's business email address is a**@ercbpo.com.

What is Annette Masi's HQ phone number?

Annette Masi's HQ phone number is +1 904-645-0049.

What industry does Annette Masi work in?

Annette Masi works in the Outsourcing/offshoring industry.

Who are Annette Masi's colleagues?

Annette Masi's colleagues are Albert Hogan, April Batton, Cheryl Steenson, Curtis Pettigrew and more.
Customer Service Representative
Statement Processor II
Operations Manager
Human Resources Report Coordinator

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