Alice Henderson
Manager, Operational Support at John Lewis & Partners
Last Updated:
August 01, 2020
London, United Kingdom
Contact Information
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Company Information

John Lewis & Partners operates 50 John Lewis shops across the UK (36 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as The retaile...
John Lewis & Partners operates 50 John Lewis shops across the UK (36 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as The retailer stocks around 350,000 separate lines in its department stores and on across fashion, home and technology. This year John Lewis & Partners won, 'Best Multichannel Retailer 2018'​, 'Best Clothing Retailer 2018'​, and 'Best Furniture Retailer 2018'​ at the GlobalData Customer Satisfaction Awards 2018. John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the values of expertise, trust and customer service expected from the John Lewis & Partners brand. 'Never Knowingly Undersold'​ has been our unique promise to our customers for over 75 years, on quality, service and value. You can trust that we will always stock the best quality products, responsibly sourced. We work hard with all our suppliers to ensure they pay full attention to the well-being of their employees, their communities and the environment in which they're based. This includes using sustainable materials and methods wherever possible, and trading ethically at all times. Our staff (Partners) are highly trained to offer helpful, impartial advice on all products and we provide an excellent after-sales and a great choice of expert services from delivery to installation. We set highly competitive prices for all our products; If we find a national high street competitor offering a better nationwide price for the same individual product, sold with the same service conditions, we'll lower our price to match in all our shops and on our website, including when a competitor is having a sale. Our John Lewis full-line department stores each typically stock more than 350,000 lines. At JL Oxford Street and Bluewater there's also a John Lewis & Partners Foodhall from Waitrose & Partners while Southampton and Watford offer a Little Waitrose & Partners under one roof. An at home branch is approximately a third of the size of a typical full-line department store and sells home and electrical and home technology assortments. *GlobalData Retail Customer Satisfaction Awards 2018 ----- John Lewis is a retailer that operates department stores, home stores, supermarkets, and convenience stores in the United Kingdom and internationally. Its current offering spans across 41 shops and through its growing online business, offering international delivery to over 30 countries. The company’s stores offer home and garden products, including room, furniture, cooking and dining, home furnishing, and home accessories; electrical products, such as sound and vision products, computing and phones, and home and small appliances; clothing and accessories for men and women; make-up and fragrance products, as well as body, skin, and hair care products; and baby and child products. It also sells its products online through site, as well as serves business-to-business customers. In addition, the company offers a range of insurance products, including home, car, wedding and event, travel, and pet insurance, as well as life insurance. John Lewis was launched in 1864 and is based in London, the United Kingdom.

171 Victoria Street, England, United Kingdom, SW1E 5NN

Contact Number

+44 20 7828 1000

No. of Employees




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online, quality, service, retail, transport, distribution, finance, digital, it, personnel, and marketing, consumer goods, lifestyle, fashion, consumers, department stores, shopping

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