Abid Hussain
Software Engineer, Frontend at AnsweriQ
Last Updated:
August 08, 2020
Bengaluru, Karnataka, India
Contact Information
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Company Information

AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent an...
AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce, etc. to eliminate the need to learn any new system. AnswerIQ is a Seattle based company, a spin out from GE and has licensed the Wise.io customer service platform. The founding team has a successful track record and are passionate about making customer support a business differentiator. ----- AnswerIQ is an artificial intelligence service in the customer support space. We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system. AnswerIQ is a Seattle-based company, a spin out from GE and has licensed the Wise.io customer service platform. The founding team has a successful track record and are passionate about making customer service/support a differentiator for your business. ----- SmartAssist is an artificial intelligence company in the customer support space. We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. SmartAssist enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. We work within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system. SmartAssist is a spinoff from GE and has licensed the Wise.io customer service platform. The founding team has a successful track record and are passionate about making customer service/support as the differentiator for businesses.
Location

Seattle, Washington, United States

Contact Number

(425) 443-1958

No. of Employees

11

Social Links

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Keywords

artificial intelligence, ai, customer support, customer service, zendesk, salesforce, machine learning, ticket triage, ticket routing, response automation, recommended response, customer experience, and customer care, crm, computer software, software, information technology & services, sales, enterprise software, enterprises

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