Abhilash Pillai
Lead UX Researcher at Freshworks
Last Updated:
August 08, 2020
Chennai, Tamil Nadu, India
Contact Information
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Company Information

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better servi...
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. ----- Freshworks creates solutions for support and sales, to engage with and delight both customers and employees. Freshdesk, a Cloud-based customer-support software firm, has been re-branded as Freshworks, which will be the parent company bringing together its suite of business software products — Freshdesk, Freshservice, Freshsales and Freshcaller. ----- Freshdesk is one of the fastest growing SaaS customer support solutions in the world today, with businesses right from the hottest garage startups, all the way to some of the biggest enterprises relying on it to deliver exceptional support to their customers. Packed with powerful capabilities and an obsessive focus on an intuitive interface, Freshdesk has been able to exponentially grow revenues, customers and the love for refreshing software. Freshdesk introduced the first social helpdesk with Twitter and Facebook support, and pioneered an easy way to motivate and align support representatives by integrating game mechanics into customer support. Freshdesk continues to make a dent in the way businesses perceive their customers and their support experience by rolling out smart innovations.
Location

2950 South Delaware Street, San Mateo, California, United States, 94403

Contact Number

(866) 832-3090

No. of Employees

3,200

Revenue

$208M

Social Links

Alexa logo

Keywords

customer support software, helpdesk, web 20, saas, support ticket system, web based support ticket system, crm, itsm, applicant tracking system, and conversion optimization suite, enterprise software, cloud computing, customer service, information technology & services, software, information technology, computer software, sales, enterprises

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