After 25 years of Revenue Cycle industry and consulting experience Toya Wright decided to spin off into her own boutique concierge consulting services. Toya has worked with large health systems across the nation. She brings to her clients that subject matter expertise you would expect from a large consulting firm, but at affordable rates.TGW specializes in Patient Access Management because we understand the impact that it has on the revenue cycle process. We also know the importance of having a culture that supports a positive patient experience. Toya has collaborated with Patient Satisfaction committees to improve patient survey ratings and has found there are three (3) processes a provider can do to increase their patient and employee satisfaction scores: - A.I.D.E.T (Acknowledge, Introduce, Duration, Explanation, Thank you) - Rounding - Daily Team HuddlesExpertise in training and coaching teams to optimal levels of performance. With over 20 years of industry experience in a leadership role, TGW can step into your organization as an interim Management position and lead the team until a permanent person is on board. We can partner with your organization to bridge the gap from an interim position to hiring and knowledge transfer.