Remote & Onsite IT Support. We cover: Hatfield Broad Oak, Bishops Stortford, Stansted, Harlow, Saffron Walden, Chelmsford, Braintree, Hatfield, Enfield & any other location within 30 miles of Hatfield Broad Oak.On average over 97% of Helpdesk tickets are internally assigned to a specialist engineer within 10 minutes and are completely resolved within 2 hours. At Shadowfax we pride ourselves on customer satisfaction and we are very proud to have a 99% customer satisfaction rate.Shadowfax' mission is to provide you with a no-hassle, pain-free IT service that gives you complete peace of mind to enable you to get on with what you do best - running your business! Whether your organisation has no internal IT personnel or a complete in-house IT team, we tailor our IT support, managed and professional services to your unique requirements.People are very much at the heart of what we do and we form long-term relationships with our clients, getting to know their business inside and out to deliver a comprehensive and trusted service.We offer complete reassurance, plain and simple. We are partnered with the industries' leading vendors, allowing us to procure and support quality products and services from brands including Microsoft, Dell, HP, Cisco, Datto and Sophos.