Customer Satisfaction is not enough.What we aim for is customer intimacy…"Patra Niaga is continuing on to a new chapter in its quest to become the leading player in Indonesia's downstream oil & gas industry. Following a period of continuing internal improvement, we have established our competitive position through strategic realignment and corpotate-restructuring measures. From year to year, we have consistently increased our earnings.During the past several years, Patra Niaga had implemented key actions for strengthening the future growth of the Company Merging overlapping subsidiaries, refocusing business direction, are some of the tough decisions we are implementing.Today, we are advancing ahead with sharpened business focus as the leading arm of Pertamina (iIndonesia's National Oil & Gas Company) in the downstream oil & gas sector. More importantly, by leveraging customer intimacy and operational efficiency, we are on track to turn our Vision into Realization, which is "To be Indonesia's forefront Downstream Oil & Gas Company based on Customer Intimacy"On behalf of the Company, I present this company profile as a source of information on our Company's purposes and strategic direction. Iqbal Hasan Saleh President Director & CEO